These general contracting conditions apply to all commercial transactions carried out in our virtual store, CIO.PARTS, hereinafter The Seller. For more information about The Seller and our Privacy Policy, consult the Legal Notice hosted on this page.

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Read these Purchase Conditions and our Privacy Policy carefully before placing the order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place any order.

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1. Activity

The Seller is dedicated to distance selling, preferably online, of motorcycle accessories and related items.

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2. Contents and information provided

The Seller reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of The Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to cancel their purchase without any cost on their part.

The Seller is not directly or indirectly responsible for any of the information, content, statements and expressions contained in the products marketed by The Seller. Said responsibility falls at all times on the manufacturers or distributors of said products. The client understands that the Seller is a mere intermediary between him and said manufacturer or distributor.

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3. Sales system

To make a purchase, the user can choose between different ways to send us his order:

• In person at the official points of sale
• Internet through the "shopping cart"
• By email info@ciomotorcycleparts.com.

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4. Applicable taxes

The prices of the products displayed on the website of The Seller, include the Value Added Tax (VAT) that, where appropriate, is appropriate to apply. Purchases that are to be delivered within the territory of any of the member states of the European Union will be subject to VAT.

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5. Method of payment

When making the order, the customer can freely choose to pay for the purchases made by credit card, Paypal or transfers. Payment by bank check is not allowed. In certain cases and to prevent possible fraud, The Seller reserves the possibility of requesting a specific form of payment from a client in the event that the identity of the buyer is not reliably proven.

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6. Form, costs and delivery time

The client must take into account that the delivery times, the quality of the service, the delivery point and the cost will be different depending on the transport agency.

The Seller sends the orders to its customers through PACKLINK. The delivery date at the customer's address depends on the availability of the chosen product and the shipping area. Before confirming your order, the customer will be informed about shipping costs and transport times, both indicative, that apply to your specific order. However, both may vary depending on the specific circumstances of each order. The courier cost includes 2 delivery attempts, if the customer is not at the place of delivery on the second attempt, your order will probably be returned to our facilities.

 

Especially:

The transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.
Shipping costs for the peninsula are included in the WEB price. The Seller reserves the right to alter the shipping costs when the requested weight varies by more or less 15% with respect to the mentioned average weight. In the event of a price variation, the Seller will notify the customer of the variation by email and the customer may choose to cancel their order without any cost being charged to him or the Seller.
 

7. Rights of the buyer and return policy

The Seller does not guarantee its customers the availability or delivery time of the products offered on its website, except for those products in which a specific guarantee is expressly cited. 

The Seller guarantees its customers the possibility of canceling their order at any time and at no cost, provided that the cancellation is communicated before the order has started to be manufactured..

Due to the exclusivity of the product, we do not accept returns of it. Although rest assured that we will never ignore any request for help, requirement, assistance or any non-conforming situation.

Products that are from third parties will be returned within the legal framework.

For any incident related to the return of items from our store, you can contact our Customer Service Department via email: info@ciomotorcycleparts.com

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8. Obligations of the client

The Seller's customer undertakes at all times to provide truthful information about the data requested in the user registration forms or order completion, and to keep them updated at all times.

The client undertakes to accept all the provisions and conditions included in these General Contract Conditions, understanding that they include the best possible service will for the type of activity carried out by The Seller.

Likewise, you agree to keep your personal access codes to our website confidential and with the utmost diligence.

The client agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual merchandise delivery hours of each transport agency. In case of non-compliance by the client with this obligation, the Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.

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9. Applicable legislation and competent jurisdiction

The sales made with The Seller are subject to the legislation of Spain.
In case of any conflict or discrepancy, the applicable jurisdiction will be in the courts of the seller's domicile.

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